The Doodlebug offers the following Returns Policy:

We happily accept returns or exchanges on defective merchandise and will reimburse you 100% of the item cost. Please be certain of your selections before making payment. The product returned must be new and unopened. For all order discrepancies, as well as returns and exchanges, you must contact us within 30 days of order receipt. Return postage will not be reimbursed. The Doodlebug is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse.

We encourage our customers to inspect the contents of their package(s) as soon as their order is delivered to ensure that you have plenty of time to take advantage of our 30-day refund policy. 

To qualify for the refund, product(s) must arrive at our warehouse within  30 days of the original shipment and in the same condition we shipped it - unopened, unused, and undamaged. Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer's expense. If you believe there will be a problem with the product reaching us within the 30-day period, contact our customer service department to make special arrangements. We're here to help and to work with you to find a solution. 

Certain items in our store such as machines are marked as not available for shipping and to contact the store.  We will actually ship this items, but as they are over-sized, they do not qualify for free shipping and we will give you a shipping quote.

Orders cancelled before they ship will receive a refund minus any processing fees that we already had to pay. 

In addition, we cannot guarantee that tracking information will be updated regularly on the USPS web site.