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| Shipping & Returns
We want your order process to be a pleasant experience. Our goal is to package and ship your order so it arrives to You in perfect condition.
Please review our shipping and return policies below.
***Indiana residents are required to pay 7.0% sales tax***
Shipping:
We offer a Flat Shipping Rate (US only) of $3.99 for any orders under $65.00. Any orders over $65.00 will receive FREE SHIPPING.
** There may be an extra charge if your order is over 3lbs. All international shippments, including Mexico and Canada will have an additional $15.00 shipping charge added to the order.
Policy
We will ship your order to you within 2-3 business days. Orders placed on weekends or holidays will be shipped on the following 2-3 business days. The Doodlebug,Inc makes every attempt to manage its inventory to ensure maximum product availability for each order, however, this is not always possible and no inventory system is completely accurate. In some cases, for items that we are having trouble stocking, we will place a notice that the item ships in one or two weeks. If an item is on backorder, and there is no notice on the website, you will be notified via email and given the option to keep the item on backorder, cancel the backordered item, or replace it with another item. This notification may occur after the other items on the order have been shipped. If we ship a partial order, any backordered item(s) will be shipped to you at no extra shipping charge when the item(s) arrive in our store.
You will receive an email letting you know that your order has been shipped.
You can also check your order status online anytime by clicking my account and then order history.
Order Status
Pending - Your order has been submitted and is waiting to be Processed.
Processing - Your Credit Card has been charged and your order is being packed for delivery.
Delivered - Your order is in the mail and you should receive it in a few days.
All orders will be sent using USPS.
Returns:
If you wish to return any item or package, you must first contact The Doodlebug Inc. at 812-482-4949 or by email at doodlebug@thedoodlebuginc.com to receive an authorization code. We accept returns only on packaged items that have not been opened. Paper, books, magazines, stickers, CDs, die cuts, sale items or any non-packaged items are not returnable. All returned items must be received in original package, and in resale condition. We only send out items in perfect condition, packaged in away to insure they arrive in your scrapping room in that same perfect condition. However, if you should receive a damaged item, we will replace it with a duplicate item. All returns must be made within 30 days of receipt of order. Shipping and handling charges are non-refundable. Exchanges at the request of the customer will incur additional shipping charges.
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